Todai Health is a virtual peer-support program. It is not medical care, an emergency service, or an autonomous AI system.
Members meet one-to-one with trained Care Mentors who also manage diabetes. A Care Mentor is Todai Health's term for a trained peer who brings personal experience living with diabetes.
AI-assisted tools support Care Mentors and the Todai Health team with preparation, summaries, safety workflows, and reminders about the boundaries of the Care Mentor role.
People make the decisions. AI does not diagnose, treat, make medical decisions, or replace Care Mentors, clinicians, or emergency services.
This page explains what Care Mentors are trained to do, how AI is used, what it does not do, and where to go if you need urgent help.
Care Mentors complete structured training, practice sessions, and team review before they begin meeting with Members.
Training covers listening, communication, peer-support boundaries, session structure, safety, and when to ask the Todai Health team for help.
Care Mentors are peers, not clinicians.
Care Mentors can:
Care Mentors cannot:
Todai Health provides peer support and educational tools, not medical advice, diagnosis, or treatment.
Todai Health uses AI-assisted tools behind the scenes to support Care Mentors and safety workflows.
There is no Member-facing AI advice chat in the current program.
If an AI-assisted tool surfaces a possible safety concern, a person reviews the situation and follows Todai Health's safety process. AI does not make the final decision about what should happen next.
Your sessions and entries are visible to you and your Care Mentor within the program.
Todai Health also uses behind-the-scenes transcription to support safety analysis and quality review.
If you want to share something from Todai Health with your doctor or another health professional, you decide what to share and how to share it.
Todai Health does not currently send information directly to your health care providers or integrate directly with their systems.
For details about what Todai Health collects, how information is stored, who can access it, how long it is kept, and your rights, read the privacy policy.
For data or privacy requests, contact Todai Health through the privacy request form.
Todai Health may let you set reminders for medications you already take.
A reminder is not medical advice. Todai Health does not tell you:
Medication reminders can be affected by device settings, connectivity, notification settings, or technical issues.
Always follow the instructions from your clinician and the medication label. For medication questions or changes, contact your clinician or pharmacist.
Before meeting with Members, Care Mentors complete self-paced training, live practice, and mock sessions with the Todai Health team.
During the program, they have:
Care Mentor conversations follow a peer-support structure so Mentors know their role and do not have to improvise when a conversation becomes difficult.
When something falls outside peer support, Care Mentors have a defined process for involving the Todai Health team or directing a Member to appropriate clinical or emergency support.
Care Mentors can ask the Todai Health team for guidance when they are unsure how to handle something within the program.
Care Mentors have opportunities to connect with other Care Mentors and the Todai Health team to discuss what is working, what feels difficult, and where they need support.
Todai Health is not a substitute for medical care.
For questions about symptoms, medication, treatment, blood sugar management, or other medical decisions, contact a physician or another qualified health professional.
Do not rely on a Care Mentor or an AI-assisted Todai Health tool for medical advice.
If you are experiencing a medical emergency, call 911 or your local emergency number.
If you or someone you know is in emotional distress or thinking about suicide, call or text 988 in the United States.
Care Mentors and Todai Health's AI-assisted tools do not replace emergency services.
Read the FAQ for more information about the program, Care Mentors, privacy, and safety.
Todai Health provides structured peer support and educational tools, not medical advice, diagnosis, or treatment.
Care Mentors are trained peers. They do not diagnose medical conditions, recommend or change medication, create treatment plans, provide therapy, or replace a Member's health care team.
AI-assisted tools support Care Mentors and safety workflows. They do not diagnose, treat, make medical decisions, or replace human judgment.
For medical questions, contact a physician or another qualified health professional.
If you are experiencing a medical emergency, call 911 or your local emergency number.
If you or someone you know is in emotional distress or thinking about suicide, call or text 988 in the United States.