FAQ — Todai Health

01

General

What is Todai Health?

Todai Health is a virtual peer-support program for people living with diabetes.

Members meet one-to-one with trained Care Mentors who also manage diabetes. A Care Mentor is Todai Health's term for a trained peer who brings personal experience living with diabetes.

Weekly conversations are the heart of the program. Simple digital tools can help Members keep track of what matters between sessions.

Todai Health provides peer support and educational tools, not medical advice, diagnosis, or treatment.

Is Todai Health medical care?

No.

Todai Health is not a medical provider, telehealth service, diagnostic tool, therapy service, or emergency service.

Care Mentors do not diagnose conditions, recommend or change medication, create treatment plans, tell Members how to manage symptoms, or replace a Member's health care team.

For medical questions, symptoms, medication changes, or treatment decisions, contact a physician or another qualified health professional.

What is a Care Mentor?

A Care Mentor is a trained peer who also lives with diabetes.

Care Mentors listen, ask helpful questions, share from their own experience when useful, and support Members as they think through everyday challenges.

They follow a structured peer-support approach with clear boundaries and safety guidance.

Care Mentors are peers, not clinicians.

Is a Care Mentor the same as a doctor, therapist, coach, or diabetes educator?

No.

A Care Mentor may separately have professional credentials, but within Todai Health they act only in the Care Mentor role.

They do not provide medical or mental health treatment, professional coaching, or diabetes education as a licensed provider.

Is Todai Health therapy?

No.

Todai Health provides peer support. It is not therapy or mental health treatment.

02

Joining the first program

How much does it cost to participate?

There is no cost for Members to participate in the first program.

Members are not paid for participating.

Care Mentors also participate on a volunteer basis during this first program.

Who can apply as a Member?

The current program is for adults who are U.S. citizens, live in an eligible U.S. state, and are living with diabetes.

The current eligibility rules include Type 1, Type 2, or related diabetes, except gestational diabetes.

Because eligibility may depend on additional program requirements, review the full application before applying.

Apply as a Member

Where is Todai Health currently available?

The first program is available only in eligible U.S. states and has additional eligibility requirements.

The application page contains the current requirements.

What devices do I need?

You need a smartphone, tablet, or computer with a camera, microphone, and stable internet connection for video sessions.

You do not need specialized hardware or a wearable device to participate.

Where do I apply?

Apply through the program application page:

Apply to Todai Health

Please use the application rather than the general contact form so the Todai Health team has the information needed to review eligibility.

What happens after I apply?

A member of the Todai Health team reviews your application before an account is created.

If you are invited to join, you register, choose from available Care Mentors, and book all eight weekly sessions.

Your Care Mentor confirms the weekly time.

Does Todai Health choose my Care Mentor for me?

No. In the current program, invited Members choose from available Care Mentors.

Todai Health provides information about available Care Mentors so Members can choose whom they would like to meet with.

03

The weekly experience

How long is the program?

The first program lasts 8 weeks.

Members meet one-to-one with their Care Mentor once each week.

How long is each Care Mentor session?

Each weekly session is 50 minutes and takes place by video.

What happens during a Care Mentor session?

The conversation is structured, but it is still centered on what matters to the Member that week.

A Member might bring a question, a frustrating situation, a routine they are working on, something that went well, or something they simply want to talk through.

Care Mentors listen, ask useful questions, and share from their own experience when appropriate.

Before the conversation ends, the Member can decide on one thing they want to focus on before the next session.

Do I have to use the digital tools every day?

No.

Between sessions, Members are expected to log some health metrics. The Diary and Library are optional.

The Diary does not need to be completed every day, and logging does not affect your ability to book sessions.

The tools are there to support the Care Mentor relationship, not give Members another set of tasks to complete perfectly.

What kinds of tools are available between sessions?

Depending on the current version of the program, Members may have access to health-metric logging, a Diary, educational resources, reminders, and session takeaways.

These tools support the peer-support experience. They are not a medical dashboard and do not provide diagnosis or treatment.

Can Todai Health send medication reminders?

Todai Health may allow you to set reminders for medications you already take.

Medication reminders are reminders only. They are not medical advice.

Todai Health does not tell you what medication to take, how much to take, or when to start, stop, or change a medication.

Notifications can also be affected by device settings, connectivity, and technical issues. Do not rely on a Todai Health reminder as your only safeguard for taking medication.

Always follow your clinician's instructions and the medication label. Contact your clinician or pharmacist with medication questions.

04

Care Mentors

What training do Care Mentors receive?

Care Mentors complete the Todai Health Mentor Academy before meeting with Members.

Training covers the Care Mentor role, peer-support boundaries, session structure, communication, escalation, and safety tools.

Care Mentors also complete three live practice sessions before beginning live Member sessions.

Completing the Mentor Academy means the person is Todai-trained and approved to serve as a Care Mentor within this program.

It is not a medical license, board credential, diabetes-education credential, or other professional certification.

Can a Care Mentor give me medical advice?

No.

Care Mentors cannot diagnose, prescribe, recommend or change medication, create treatment plans, or tell a Member how to manage symptoms.

They can help a Member think through what they want to ask a physician, pharmacist, diabetes educator, or another qualified health professional.

What if I ask my Care Mentor a medication question?

Your Care Mentor should not answer the question as medical advice.

They can help you identify what you want to ask your clinician or pharmacist and encourage you to contact the appropriate health professional.

Are Care Mentors paid?

Care Mentors are not paid for participating in this first program.

If Todai Health creates paid User Care Mentor roles in the future, Care Mentors who participated in the first program may receive priority consideration.

Participation does not guarantee future paid work.

How do I apply to become a Care Mentor?

Use the Care Mentor application on the program page:

Apply to become a Care Mentor

The application asks about your own experience managing diabetes and your interest in supporting someone else.

05

AI and safety

Does Todai Health use AI?

Yes.

Todai Health uses AI-assisted tools behind the scenes to support Care Mentors and safety workflows.

AI is not the Care Mentor, does not replace a clinician, and does not make medical decisions.

Is there an AI chatbot I can message for advice?

No.

There is no Member-facing AI advice chatbot in the current program.

Members interact with people. AI-assisted tools work behind the scenes to support the program.

What does the AI actually do?

AI-assisted tools can:

Surface potential safety concerns from session context for a Care Mentor or the Todai Health team to review
Remind Care Mentors about the boundaries of the peer-support role
Provide prompts that support the session structure
Help Care Mentors prepare for sessions
Help create structured session summaries
Support behind-the-scenes transcription for safety analysis and quality review

What does the AI not do?

AI does not:

Diagnose a medical condition
Treat a medical or mental health condition
Prescribe medication
Recommend or change medication
Create a treatment plan
Make medical decisions
Replace a Care Mentor's judgment
Replace a clinician
Replace emergency services

What happens if an AI-assisted tool surfaces a possible safety concern?

A person reviews the situation and follows Todai Health's safety process.

AI may surface information for review, but it does not make the final decision about what should happen next.

Does AI decide whether I need medical or emergency care?

No.

AI does not diagnose, medically triage, or decide what care a Member needs.

Care Mentors follow Todai Health's safety and escalation guidance, and Members should contact qualified health professionals or emergency services when appropriate.

What happens if my Care Mentor is worried about my safety?

Care Mentors are not expected to manage a safety concern alone.

They follow Todai Health's escalation process and involve the Todai Health team when something falls outside the Care Mentor role.

If the situation is an emergency, Todai Health does not replace emergency services.

06

Privacy and information sharing

Does Todai Health transcribe Care Mentor sessions?

Todai Health uses behind-the-scenes transcription to support safety analysis and quality review.

For details about how information is collected, stored, accessed, retained, and used, read the privacy policy.

Who can see my information?

Members and their Care Mentors use information within the program, and Todai Health uses AI-assisted tools and behind-the-scenes transcription for program safety and quality review.

For the exact rules governing access, storage, retention, and data rights, refer to the privacy policy.

Does Todai Health send my information directly to my doctor?

No.

Todai Health does not currently integrate directly with external health care providers or electronic health record systems.

If you want to share something from Todai Health with your clinician, you decide what to share and how to share it.

Does Todai Health share my information with employers, health plans, clinics, or other partner organizations?

Todai Health does not share identifiable Member information with a partner organization without the Member's explicit consent.

Organizations can help people learn about Todai Health without receiving a Member's private program information.

Do I have to give a partner organization my health information to join Todai Health?

No.

Partner organizations do not need to screen participants or send Todai Health patient lists or protected health information simply to make people aware of the program.

Interested individuals apply directly to Todai Health.

Where can I read more about privacy?

Read the privacy policy for details about data collection, storage, access, retention, and your rights.

For data or privacy requests, contact Todai Health through the privacy-request process listed in the policy.

07

Emergencies and safety concerns

What if I am in a medical emergency?

Todai Health is not an emergency service.

If you are experiencing a medical emergency, call 911 or your local emergency number.

Do not wait for a Care Mentor, the Todai Health team, or an AI-assisted tool to respond.

What if I am in emotional distress or thinking about suicide?

If you are in the United States and you or someone you know is in emotional distress or thinking about suicide, call or text 988.

If there is an immediate medical emergency, call 911 or your local emergency number.

Who do I contact about a non-emergency safety concern involving Todai Health?

For a non-emergency safety concern about Todai Health, email hello@todaihealth.com.

For an emergency, use 911, your local emergency number, or 988 in the United States as appropriate.

08

For organizations

Can my organization refer people to Todai Health?

Your organization can share information about Todai Health with people who may be interested.

Interested individuals apply directly to Todai Health, and Todai Health handles eligibility review and onboarding.

Your organization does not need to screen people, send patient lists, or share protected health information simply to make people aware of the program.

Does Todai Health replace clinical care?

No.

Todai Health is designed to complement, not replace, clinical care.

Care Mentors are peers, not members of a participant's clinical care team.

Does Todai Health integrate with electronic health records?

No. Todai Health does not currently integrate directly with electronic health records or external health care systems.

Can partners receive participant-level data?

Todai Health does not share identifiable Member information with a partner without the Member's explicit consent.

Any formal research, evaluation, or additional data-sharing arrangement would require separate review, appropriate agreements, and clear participant consent.

09

Still have questions?

Read more about How Todai Health Works or Safety & AI.

For general questions, contact hello@todaihealth.com.